Patient Access & Registration Specialist

Northwestern Memorial Healthcare; Illinois; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Patient Access Specialist to deliver compassionate, efficient service at the point of registration. You will gather patient information, verify insurance, and coordinate with clinical staff to ensure accurate scheduling.

You will uphold HIPAA, maintain data integrity in Epic, and help patients understand costs while protecting their financial information. Join a team committed to patient-first care and professional growth.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns.
• Gathers patient demographic information in accordance with standards.
• Interacts with hospital departments to schedule patients.
• Performs medical necessity checks for scheduled services.
• Completes out-of-pocket estimations as requested by patients.
• Cross-training between departments to ensure coverage.

Skills

Customer service

Communication skills

English proficiency

Typing 40 wpm

Multitasking

HIPAA compliance

Education

High School diploma or equivalent

Job description

Northwestern Medicine seeks a Patient Access Specialist to deliver compassionate, efficient service at the point of registration. You will gather patient information, verify insurance, and coordinate with clinical staff to ensure accurate scheduling.

You will uphold HIPAA, maintain data integrity in Epic, and help patients understand costs while protecting their financial information. Join a team committed to patient-first care and professional growth.