Patient Access Navigator & Concierge

Intuitive Health; Carmel (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate to greet patients, check in/out, verify insurance, collect copays, and enter data into the electronic health record. You will deliver welcoming service, navigate multiple tasks, and support front-desk operations in a fast-paced urgent care environment.

You must communicate clearly, handle payments, maintain patient files, and follow HIPAA guidelines while providing directions and assisting with clerical duties.

Qualifications

• Minimum typing speed of 50 wpm.
• High school diploma or GED.
• 1 year healthcare setting or 1 year customer service experience.
• Basic understanding of insurance verification.
• Proficient with Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Greet patients in person and by phone.
• Register patients and update demographics.
• Verify insurance eligibility and benefits.
• Collect copayments, coinsurance, and documentation of visits.
• Maintain patient files and assist with clerical duties.

Skills

Typing 50 wpm

Customer service

Communication skills

Multi-tasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Intuitive Health is seeking a Patient Access Advocate to greet patients, check in/out, verify insurance, collect copays, and enter data into the electronic health record. You will deliver welcoming service, navigate multiple tasks, and support front-desk operations in a fast-paced urgent care environment.

You must communicate clearly, handle payments, maintain patient files, and follow HIPAA guidelines while providing directions and assisting with clerical duties.