Patient Access Specialist

Intuitive Health; Georgetown (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new patients, verify insurance, collect payments, and maintain accurate records. This role supports clinical staff and ensures a smooth patient flow in a fast-paced ambulatory care environment.

The ideal candidate has strong customer service and communication skills, basic computer proficiency, and the ability to multitask while maintaining patient confidentiality and HIPAA compliance.

Qualifications

• High school diploma or GED.
• Customer service, communication, and interpersonal skills.
• Basic computer proficiency and ability to learn new technology and systems.
• Multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals and delays.
• Answer phones and route calls as needed.
• Provide general information such as directions and office hours.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas and reception spaces in a clean, organized condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach.

Skills

Customer service

Communication skills

Professionalism

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new patients, verify insurance, collect payments, and maintain accurate records. This role supports clinical staff and ensures a smooth patient flow in a fast-paced ambulatory care environment.

The ideal candidate has strong customer service and communication skills, basic computer proficiency, and the ability to multitask while maintaining patient confidentiality and HIPAA compliance.