Patient Access Navigator

Intuitive Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new patients, verify insurance, and handle payments. The role supports clinical staff and keeps patient flow efficient while maintaining confidentiality.

The position emphasizes strong customer service, professional communication, and accurate recordkeeping in a healthcare setting, potentially requiring evenings or weekends based on facility needs.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new systems.
• Ability to multitask and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Register patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and collect copays, deductibles, and payments.
• Maintain waiting areas and front desk in a clean, organized condition.
• Maintain patient confidentiality and comply with HIPAA regulations.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Multitasking

Organization

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new patients, verify insurance, and handle payments. The role supports clinical staff and keeps patient flow efficient while maintaining confidentiality.

The position emphasizes strong customer service, professional communication, and accurate recordkeeping in a healthcare setting, potentially requiring evenings or weekends based on facility needs.