Compassionate Patient Access Specialist

Mercy Co; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast is seeking a Patient Access Representative to greet patients, verify benefits, schedule and register visits, and facilitate financial clearance at admission. The role emphasizes accuracy, empathy, and clear communication.

Candidate should have clerical and customer service experience, basic insurance knowledge, and strong data-entry skills. On-site role with a focus on patient financial conversations and resource guidance.

Qualifications

• High school diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• Clerical and customer service experience is preferred.
• Strong attention to detail and accuracy in data entry.

Responsibilities

• Schedule, register and verify patient information and benefits.
• Explain financial responsibility and payment options to patients.
• Obtain accurate patient data and update records.
• Coordinate with insurance companies and pre-authorization workflows.

Skills

Communication

Customer service

Organization

Attention to detail

Stress management

10-key data entry

Phone etiquette

Teamwork

Data entry

Education

High School diploma

Some college helpful

Tools

Medical terminology

Insurance systems

Electronic health records

10-key calculator

Job description

Mercy Hospital Southeast is seeking a Patient Access Representative to greet patients, verify benefits, schedule and register visits, and facilitate financial clearance at admission. The role emphasizes accuracy, empathy, and clear communication.

Candidate should have clerical and customer service experience, basic insurance knowledge, and strong data-entry skills. On-site role with a focus on patient financial conversations and resource guidance.