Patient Access Navigator: Care Coordination & Scheduling

Cottage Health; Goleta (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Cottage Health seeks a Patient Navigator Specialist for the CH Navigation Center in California. You will schedule appointments, verify insurance, obtain pre-authorizations, and coordinate with clinical staff to ensure seamless access to care.

The role emphasizes excellent customer service and adherence to the organization's mission and values. Ideal candidates have at least 2 years in an office or healthcare environment, with an Associate's degree preferred and experience with Epic or MS Office.

Qualifications

• Associate degree preferred.
• Minimum 2 years in an office, hospitality, or customer service environment.
• Preferred: 2 years of Patient Access or healthcare scheduling experience.
• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Responsibilities

• Schedule appointments and verify insurance.
• Review/obtain pre-authorizations.
• Communicate with clinical staff/offices on pertinent patient information.
• Resolve general inquiries posed by patients and callers; provide exceptional customer service.

Skills

Customer service

Communication

Typing speed 35 wpm

Education

Associate's degree

Tools

MS Word

Outlook

Excel

Epic

MS Office Suite

Medical terminology

Job description

Cottage Health seeks a Patient Navigator Specialist for the CH Navigation Center in California. You will schedule appointments, verify insurance, obtain pre-authorizations, and coordinate with clinical staff to ensure seamless access to care.

The role emphasizes excellent customer service and adherence to the organization's mission and values. Ideal candidates have at least 2 years in an office or healthcare environment, with an Associate's degree preferred and experience with Epic or MS Office.