Patient Navigator Lead

Cottage Health; Goleta (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Cottage Health in Goleta is seeking a Patient Navigator Lead for their CH Navigation Center. In this role, you will manage patient scheduling, verify insurance, and support clinical staff with necessary patient information. The position emphasizes exceptional customer service and dedication to the organization's mission.

Ideal candidates will have a strong background in patient access and healthcare scheduling, with at least 2 years of experience. Additional certifications such as Certified Revenue Cycle Representative are preferred. Join Cottage Health to support a diverse and dedicated team!

Qualifications

• Preferred: 2 years of patient access, healthcare scheduling, or health insurance experience.
• Preferred: 4 years of patient registration, healthcare scheduling, or health insurance experience.

Responsibilities

• Schedule appointments and verify insurance for patients.
• Review and edit pre-authorizations and communicate with clinical staff.
• Assist with employee onboarding and training as necessary.

Skills

Basic MS Word, Outlook and Excel skills

35 wpm keyboard/typing speed

Knowledge of medical terminology

Education

Certified Revenue Cycle Representative or Certified Patient Access Specialist

Tools

MS Office Suite

Epic

Job description

Cottage Healthseeks a Patient Navigator Leadfor their CH Navigation Centerdepartment responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. This position serves as a primary resource for escalations in mitigating caller issues. Assists with employee onboarding and training as needed. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.

Qualifications

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

Certifications, Licenses, Registrations:

• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Technical Requirements:

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.

Years of Related Work Experience:

• Minimum: 2 years of patient access, healthcare scheduling, or health insurance experience.
• Preferred: 4 years of patient registration, healthcare scheduling, or health insurance experience.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination‑free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

Pay for non‑physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on‑call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.