Patient Navigator Specialist

Cottage Health; Goleta (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Cottage Health seeks a Patient Navigator Specialist for the CH Navigation Center in California. You will schedule appointments, verify insurance, obtain pre-authorizations, and coordinate with clinical staff to ensure seamless access to care.

The role emphasizes excellent customer service and adherence to the organization's mission and values. Ideal candidates have at least 2 years in an office or healthcare environment, with an Associate's degree preferred and experience with Epic or MS Office.

Qualifications

• Associate degree preferred.
• Minimum 2 years in an office, hospitality, or customer service environment.
• Preferred: 2 years of Patient Access or healthcare scheduling experience.
• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Responsibilities

• Schedule appointments and verify insurance.
• Review/obtain pre-authorizations.
• Communicate with clinical staff/offices on pertinent patient information.
• Resolve general inquiries posed by patients and callers; provide exceptional customer service.

Skills

Customer service

Communication

Typing speed 35 wpm

Education

Associate's degree

Tools

MS Word

Outlook

Excel

Epic

MS Office Suite

Medical terminology

Job description

Job Description

Cottage Health seeks a Patient Navigator Specialist for their CH Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: Associate's degree.

Certifications, Licenses, Registrations

• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Technical Requirements

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.

Years of Related Work Experience

• Minimum: 2 years of experience in an office, hospitality, or customer service environment.
• Preferred: 2 years of Patient Access or healthcare scheduling experience

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Benefits

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .