Patient Access Navigator

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks a friendly, detail-oriented front desk associate to greet patients, perform registration and scheduling tasks, and verify insurance information. The role involves collecting payments, explaining benefits, and inputting data accurately into the EHR system.

Ideal candidates have a high school diploma, 1 year of healthcare or customer service experience, and strong communication skills.

Qualifications

• Requires a high school diploma or equivalent; associate degree preferred.
• Minimum 1 year experience in hospital/clinic/customer service settings.
• Experience with insurance verification and patient registration is a plus.

Responsibilities

• Greet patients and guests; initiate scheduling or check-in.
• Verify patient identity and provide accurate data for records.
• Collect co-pays and deductibles; explain insurance benefits.
• Input patient information into systems; ensure accuracy.

Skills

Customer service

Data entry

Verbal communication

Interpersonal skills

Billing knowledge

Payer guidelines knowledge

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate’s degree

Tools

Electronic Health Records (EHR)

Windows applications

Job description

Ochsner Health in Lafayette, LA seeks a friendly, detail-oriented front desk associate to greet patients, perform registration and scheduling tasks, and verify insurance information. The role involves collecting payments, explaining benefits, and inputting data accurately into the EHR system.

Ideal candidates have a high school diploma, 1 year of healthcare or customer service experience, and strong communication skills.