Patient Access Navigator

Roswell Park; Buffalo (NY); On-site; USD 40,000 - 49,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY is seeking a Patient Access Representative to be the welcoming first point of contact for patients entering cancer care. You will help schedule appointments, verify information, and guide families through the patient registration process.

Join a mission-driven team that values compassionate service, accuracy, and teamwork as you support patients from scheduling to financial clearance and admissions, helping to reduce barriers to care.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in patient registration, scheduling, insurance verification, or related healthcare support role.
• Successful completion of a Patient Access Representative traineeship at Roswell Park.

Responsibilities

• Welcome and guide patients through the registration and appointment scheduling process.
• Coordinate new and returning patient visits, including pre-visit testing and diagnostic appointments.
• Communicate with patients, families, referring providers, and clinical teams to ensure a seamless experience.
• Collect and verify important patient information accurately and efficiently.
• Review insurance information and assist with eligibility verification and financial clearance processes.
• Support patient admissions and other access-related activities when needed.
• Help remove barriers to care by providing timely, compassionate service and clear communication.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

1 year healthcare support experience

Tools

Microsoft Office

Healthcare software systems

Job description

Roswell Park Comprehensive Cancer Center in Buffalo, NY is seeking a Patient Access Representative to be the welcoming first point of contact for patients entering cancer care. You will help schedule appointments, verify information, and guide families through the patient registration process.

Join a mission-driven team that values compassionate service, accuracy, and teamwork as you support patients from scheduling to financial clearance and admissions, helping to reduce barriers to care.