Oncology Patient Services Specialist

Western New York Integrated Care Collaborative, Inc.; Village of Williamsville (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

HRA

401(k) with company match

Paid holidays

Life insurance

Vacation / sick time

Job summary

Roswell Park Care Network seeks a patient-focused Patient Services Representative for the Williamsville, NY clinic. You will be the first point of contact, handling scheduling, patient information, payments, and communications between patients and medical staff.

The role emphasizes accurate EMR data entry, insurance verification, and supporting efficient healthcare operations while ensuring patient privacy under HIPAA guidelines.

Qualifications

• Greet and welcome patients in person or over the phone.
• Register patients and verify insurance eligibility.
• Manage appointments and patient records in EMR.
• Handle payments, co-pays, and scheduling communications.

Responsibilities

• Greet and welcome all patients to create a friendly environment.
• Register patients using EMR and verify insurance details.
• Process payments and collect co-pays; answer inquiries.
• Coordinate with providers and office staff to ensure smooth clinic flow.

Skills

Greet patients

Schedule appointments

EMR familiarity

Patient communication

HIPAA compliance

Education

High school diploma or GED + healthcare experience

Customer service experience

Tools

EMR systems

Job description

Roswell Park Care Network seeks a patient-focused Patient Services Representative for the Williamsville, NY clinic. You will be the first point of contact, handling scheduling, patient information, payments, and communications between patients and medical staff.

The role emphasizes accurate EMR data entry, insurance verification, and supporting efficient healthcare operations while ensuring patient privacy under HIPAA guidelines.