Patient Access Rep

10 Roswell Park Cancer Institute; United States; On-site; USD 40,000 - 49,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Patient Access Representative to guide patients through registration and scheduling, ensuring timely access to cancer care and a smooth journey from the first contact.

You will coordinate new and returning visits, verify patient information and insurance, support pre-visit testing, and collaborate with families, providers, and clinical teams to remove barriers and deliver compassionate, accurate service.

Qualifications

• High School Diploma or GED required.
• One year of experience in patient registration, patient scheduling, insurance verification, or related healthcare support role; or completion of a Patient Access Representative traineeship at Roswell Park.
• Preferred: experience verifying insurance and performing basic financial clearance activities.
• Proficiency with Microsoft Office applications and healthcare software systems.
• Strong customer service, organizational, and multitasking skills.

Responsibilities

• Welcome and guide patients through the registration and appointment scheduling process.
• Coordinate new and returning patient visits, including arranging pre-visit testing and diagnostic appointments.
• Communicate with patients, families, referring providers, and clinical teams to ensure a seamless experience.
• Collect and verify important patient information accurately and efficiently.
• Review insurance information and assist with eligibility verification and financial clearance processes.
• Support patient admissions and other access-related activities when needed.
• Help remove barriers to care by providing timely, compassionate service and clear communication.

Skills

Customer service

Organization

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare software systems

Job description

Title: Patient Access Rep

Job Type: Regular

Company: Roswell Park Comprehensive Cancer Center

Department: Patient Access

Time Type: Full time

Weekly Hours: 40

FTE: 1

Shift: First Shift (United States of America)

Summary: About the Role

At Roswell Park Comprehensive Cancer Center, a patient’s experience begins long before they see their care team. As a Patient Access Representative, you will play an important role in helping patients navigate their first steps in receiving cancer care. This position serves as a key connection point for patients, families, referring providers, and clinical teams. You'll help ensure patients are scheduled appropriately, have the information they need before their visits, and can access care as smoothly and efficiently as possible. If you enjoy helping people, staying organized, solving problems, and providing excellent customer service, this is an opportunity to make a meaningful impact every day.

What You’ll Do

• Welcome and guide patients through the registration and appointment scheduling process.
• Coordinate new and returning patient visits, including arranging pre‑visit testing and diagnostic appointments.
• Communicate with patients, families, referring providers, and clinical teams to ensure a seamless experience.
• Collect and verify important patient information accurately and efficiently.
• Review insurance information and assist with eligibility verification and financial clearance processes.
• Support patient admissions and other access‑related activities when needed.
• Help remove barriers to care by providing timely, compassionate service and clear communication.

What You’ll Bring

We're looking for someone who is organized, detail‑oriented, and committed to delivering outstanding service to patients and colleagues.

Required Qualifications

High School Diploma or High School Equivalency Diploma (GED).

One year of experience in patient registration, patient scheduling, insurance verification, or a related healthcare support role; or Successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center.

Preferred Qualifications

• Experience with patient registration and appointment scheduling.
• Experience verifying insurance coverage and/or performing basic financial clearance activities.
• Strong customer service experience in healthcare or another service‑focused environment.
• Proficiency with Microsoft Office applications and healthcare software systems.
• Excellent communication, organizational, and multitasking skills.
• Ability to work effectively in a fast‑paced, team‑oriented environment.

Who Will Be Successful in This Role

• Enjoy helping people during important moments in their lives.
• Stay calm and professional when managing multiple priorities.
• Take pride in accuracy and attention to detail.
• Communicate clearly and compassionately with patients and colleagues.
• Like being part of a collaborative team focused on delivering exceptional care.

Why You’ll Love Working Here

At Roswell Park Comprehensive Cancer Center, every role contributes to our mission of easing the burden of cancer. You'll join a nationally recognized organization where your work directly supports patients and advances the future of cancer care. When you join our team, you'll enjoy:

• Meaningful work that helps patients access life‑changing care.
• The opportunity to work alongside leading physicians, researchers, and healthcare professionals.
• A supportive culture where employees are heard, respected, and valued.
• Career growth and development opportunities within a world‑renowned cancer center.
• Comprehensive benefits designed to support your health, well‑being, and future.
• The chance to be part of a mission‑driven team dedicated to improving lives and creating a better future for patients and families facing cancer.

Join us and help ensure every patient receives a welcoming, seamless start to their care journey at Roswell Park Comprehensive Cancer Center.

The starting salary for the Patient Access Representative is $44,560 annually which includes a comprehensive benefits package.

Qualifications: Required Education and Experience

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full‑time experience in patient registration, patient scheduling, or insurance verification; or
2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact HR‑[e-mail] and provide information about your request and preferred contact method.

Our Core Values

• Innovation
• Integrity
• Teamwork
• Commitment
• Compassion
• Respect

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand at the threshold of historic discovery.