Patient Experience Coordinator - Ambulatory Services

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY, is seeking a Clinical Center Associate I for Ambulatory Services - Head & Neck. You will welcome patients, answer calls, manage clinic schedules, and record physician orders with accuracy in a fast-paced clinical setting.

You will guide patients through visits, handle co-pay collections empathetically, and collaborate with a supportive care team to ensure exceptional service.

Qualifications

• Medical Office Assistant education or equivalent clinical office experience.
• Associate degree with at least 1 year of clinical admin support in a setting using medical terminology.
• High School diploma with Roswell Park-approved Medical Assistant certificate and 1 year of clinical admin experience.
• High School diploma with Roswell Park-approved Medical Assistant certificate and 2 years of clinical admin experience.
• High School diploma with 1 year of customer service experience and completion of a Roswell Park trainee program.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules.
• Record physician orders accurately.
• Guide patients through their visits.
• Handle co-pay collections professionally.

Skills

Administrative support

Medical terminology

Customer service

Education

Medical Office Assistant associate degree

Associate’s degree + 1 year clinical admin experience

High School diploma + Roswell Park-approved Medical Assistant certificate + 1 year clinical admin exp

High School diploma + Roswell Park-approved Medical Assistant certificate + 2 years clinical admin exp

High School diploma + Roswell Park trainee in Clinical Center Associate program + 1 year customer service

Job description

Roswell Park Comprehensive Cancer Center in Buffalo, NY, is seeking a Clinical Center Associate I for Ambulatory Services - Head & Neck. You will welcome patients, answer calls, manage clinic schedules, and record physician orders with accuracy in a fast-paced clinical setting.

You will guide patients through visits, handle co-pay collections empathetically, and collaborate with a supportive care team to ensure exceptional service.