Patient Access Specialist — Compassionate Care Start

Roswell Park; United States; On-site; USD 40,000 - 49,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Patient Access Representative to guide patients through registration and scheduling, ensuring timely access to cancer care and a smooth journey from the first contact.

You will coordinate new and returning visits, verify patient information and insurance, support pre-visit testing, and collaborate with families, providers, and clinical teams to remove barriers and deliver compassionate, accurate service.

Qualifications

• High School Diploma or GED required.
• One year of experience in patient registration, patient scheduling, insurance verification, or related healthcare support role; or completion of a Patient Access Representative traineeship at Roswell Park.
• Preferred: experience verifying insurance and performing basic financial clearance activities.
• Proficiency with Microsoft Office applications and healthcare software systems.
• Strong customer service, organizational, and multitasking skills.

Responsibilities

• Welcome and guide patients through the registration and appointment scheduling process.
• Coordinate new and returning patient visits, including arranging pre-visit testing and diagnostic appointments.
• Communicate with patients, families, referring providers, and clinical teams to ensure a seamless experience.
• Collect and verify important patient information accurately and efficiently.
• Review insurance information and assist with eligibility verification and financial clearance processes.
• Support patient admissions and other access-related activities when needed.
• Help remove barriers to care by providing timely, compassionate service and clear communication.

Skills

Customer service

Organization

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare software systems

Job description

Roswell Park Comprehensive Cancer Center seeks a Patient Access Representative to guide patients through registration and scheduling, ensuring timely access to cancer care and a smooth journey from the first contact.

You will coordinate new and returning visits, verify patient information and insurance, support pre-visit testing, and collaborate with families, providers, and clinical teams to remove barriers and deliver compassionate, accurate service.