Lead Patient Access & Training Specialist

Lansdale Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Lansdale Hospital is seeking a knowledgeable professional to provide day-to-day support for Patient Access Representatives and act as a technical expert within the team. The role emphasizes delivering a positive patient experience and maintaining high standards of communication with staff, patients, families, and leadership.

The position includes training staff on completing accurate orders and demographic/insurance information, including authorizations and referrals, and ensuring adherence to

Qualifications

• Education: High School Diploma or GED; Experience: 3 years of patient registration experience.

Responsibilities

• Provides day-to-day support to Patient Access Representatives.
• Acts as a subject matter and technical expert.
• Ensures that staff offer a positive patient experience to patients and families.
• Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership.
• Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Education

High School Diploma or GED

3 years of patient registration experience

Job description

Lansdale Hospital is seeking a knowledgeable professional to provide day-to-day support for Patient Access Representatives and act as a technical expert within the team. The role emphasizes delivering a positive patient experience and maintaining high standards of communication with staff, patients, families, and leadership.

The position includes training staff on completing accurate orders and demographic/insurance information, including authorizations and referrals, and ensuring adherence to