Patient Access Lead: Team & Operations Coach

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. You’ll serve as a go-to resource for the Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

The role emphasizes leadership, process improvement, and training.

Qualifications

• 2–3+ years in Patient Access or healthcare setting.
• Experience with Epic or similar EHR systems (preferred).

Responsibilities

• Coordinate daily staffing and scheduling to ensure smooth department coverage.
• Adjust assignments in real time based on business needs.
• Communicate updates and staffing changes with the team.
• Step in to support front-line operations when needed.
• Leadership with data tracking, reporting, and process improvements.
• Lead or contribute to meetings and development initiatives.
• Identify training needs and partner with leadership to improve workflows.
• Welcome and assist patients and families with professionalism and care.
• Guide patients through registration and answer questions.
• Ensure a seamless, supportive experience from arrival to check-in.
• Collect and enter accurate patient demographic and insurance information.
• Verify details to prevent billing or registration errors.
• Maintain compliance with HIPAA and confidentiality standards.
• Support onboarding and training of new team members.
• Help maintain up-to-date training materials and competency standards.
• Serve as a mentor/preceptor for team members.

Skills

Organizational skills

Multitasking

Team leadership

Communication

Problem solving

Empathy

De-escalation

Attention to detail

Education

High School Diploma

Associate/Bachelor’s degree

Tools

Epic

Job description

Children’s Wisconsin is seeking a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. You’ll serve as a go-to resource for the Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

The role emphasizes leadership, process improvement, and training.