Patient Access Specialist: Compassionate Front Desk

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 36,000 - 42,000; Full time

Job summary

Children’s Wisconsin seeks a Patient Access Representative to welcome patients and families with warmth, professionalism, and empathy, ensuring accurate registration and insurance information. You will help prevent billing delays by maintaining clean accounts and data accuracy in a fast-paced environment.

You will work with a supportive team and independently, delivering age-appropriate service to diverse families.

Qualifications

• High School Diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Strong multitasking, organizational, and problem-solving skills.
• Comfort with computers, Microsoft Windows, and basic troubleshooting.
• A calm, positive presence even on busy days.
• A commitment to our mission, values, and the families we serve.

Responsibilities

• Welcome patients and families with warmth, professionalism, and empathy.
• Gather and verify demographic and insurance information with accuracy and care.
• Complete patient registrations following established guidelines.
• Help prevent billing delays by ensuring clean, error-free accounts.
• Maintain fast, precise data entry in a busy, fast-moving environment.
• Collaborate with a supportive team while also working independently.
• Provide age-appropriate service to the diverse patient population we serve.

Skills

Customer service

Multitasking

Organizational skills

Problem solving

Computer skills

Empathy

Education

High School Diploma/GED/HSED

Tools

Microsoft Windows

Job description

Children’s Wisconsin seeks a Patient Access Representative to welcome patients and families with warmth, professionalism, and empathy, ensuring accurate registration and insurance information. You will help prevent billing delays by maintaining clean accounts and data accuracy in a fast-paced environment.

You will work with a supportive team and independently, delivering age-appropriate service to diverse families.