Pat Access Rep Ld

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. You’ll serve as a go-to resource for the Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families.

The role emphasizes leadership, process improvement, and training.

Qualifications

• 2–3+ years in Patient Access or healthcare setting.
• Experience with Epic or similar EHR systems (preferred).

Responsibilities

• Coordinate daily staffing and scheduling to ensure smooth department coverage.
• Adjust assignments in real time based on business needs.
• Communicate updates and staffing changes with the team.
• Step in to support front-line operations when needed.
• Leadership with data tracking, reporting, and process improvements.
• Lead or contribute to meetings and development initiatives.
• Identify training needs and partner with leadership to improve workflows.
• Welcome and assist patients and families with professionalism and care.
• Guide patients through registration and answer questions.
• Ensure a seamless, supportive experience from arrival to check-in.
• Collect and enter accurate patient demographic and insurance information.
• Verify details to prevent billing or registration errors.
• Maintain compliance with HIPAA and confidentiality standards.
• Support onboarding and training of new team members.
• Help maintain up-to-date training materials and competency standards.
• Serve as a mentor/preceptor for team members.

Skills

Organizational skills

Multitasking

Team leadership

Communication

Problem solving

Empathy

De-escalation

Attention to detail

Education

High School Diploma

Associate/Bachelor’s degree

Tools

Epic

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Patient Access Lead (Team Support & Operations)

About the Role

We’re looking for a Patient Access Lead who thrives in a fast‑paced healthcare environment and enjoys supporting both patients and team members. In this role, you’ll act as a go‑to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families. If you’re someone who enjoys leading, problem‑solving, and improving processes while making a real impact on patient care, this role is for you.

What You’ll Do

• Team Support & Operations
  • Coordinate daily staffing and scheduling to ensure smooth department coverage
  • Adjust assignments in real time based on business needs
  • Communicate updates and staffing changes with the team
  • Step in to support front-line operations when needed
• Process Improvement & Leadership
  • Leadership with data tracking, reporting, and process improvements
  • Lead or contribute to meetings and development initiatives
  • Identify training needs and partner with leadership to improve workflows
• Patient & Family Experience
  • Welcome and assist patients and families with professionalism and care
  • Guide patients through registration and answer questions
  • Ensure a seamless, supportive experience from arrival to check‑in
• Registration & Accuracy
  • Collect and enter accurate patient demographic and insurance information
  • Verify details to prevent billing or registration errors
  • Maintain compliance with HIPAA and confidentiality standards
• Training & Development
  • Support onboarding and training of new team members
  • Help maintain up‑to‑date training materials and competency standards
  • Serve as a mentor/preceptor for team members

What You Bring

• Education
  • High School Diploma or equivalent (required)
  • Associate’s or Bachelor’s degree (preferred)
• Experience
  • 2–3+ years in Patient Access or healthcare setting (required)
  • Experience with Epic or similar EHR systems (preferred)

Key Skills & Strengths

• Strong organizational and multitasking skills
• Ability to lead, coach, and support a team
• Excellent communication and problem‑solving abilities
• Customer‑focused mindset with empathy and professionalism
• Experience handling conflict and using de‑escalation techniques
• High attention to detail and data accuracy

Work Expectations

• Flexibility to work: Weekends
• Holidays
• On‑call shifts
• Various shifts/locations within the region
• Willingness to travel between sites as needed

Why You’ll Love This Role

• Make a direct impact on patient experiences
• Grow your leadership and operational skills
• Work in a collaborative, supportive environment
• Be part of a team focused on continuous improvement and care excellence

Additional Information

This role may include additional responsibilities or projects as needed. Employment is at‑will and does not constitute a contract. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: Dedicated solely to the health and well‑being of children We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.