Patient Access & Scheduling Specialist

sanford; Fargo (ND); On-site; USD 34,000 - 48,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering exceptional service in person or by phone. You will handle registration, scheduling, insurance coordination, and payment processing in a collaborative environment with surgeons, nurses, and staff.

Your day includes greeting patients, collecting demographics, verifying information, coordinating referrals, arranging interpreter services, and supporting

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations/settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Education

High school diploma

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering exceptional service in person or by phone. You will handle registration, scheduling, insurance coordination, and payment processing in a collaborative environment with surgeons, nurses, and staff.

Your day includes greeting patients, collecting demographics, verifying information, coordinating referrals, arranging interpreter services, and supporting