Patient Access Lead & Registration Specialist

Whitfield Regional Hospital; Demopolis (AL); On-site; USD 38,000 - 62,000; Full time

Job summary

Whitfield Regional Hospital is seeking a Patient Access professional to support the department under the supervision of the Patient Access Supervisor. The role requires interaction with patients, staff, and the public, with emphasis on effective communication and service quality.

The incumbent will help plan and organize department activities, manage patient registrations during busy times, and participate in cash collections as needed, while upholding hospital policies and patient-centered

Qualifications

• High School graduate with 1 year of Patient Access experience.
• Knowledge of Patient Access and customer service.
• Must be able to read, write, and speak English and communicate effectively.
• Ability to deal tactfully with personnel, patients, visitors, and the public.
• Ability to assess and address the needs of patients across age groups (adult to geriatric).
• Demonstrated leadership for Patient Accounting Services staff.

Responsibilities

• Assist the hospital Patient Access Supervisor in planning, organizing, implementing, and communicating all activities within the Patient Access department.
• Observe and report any unusual situations or security-related issues to the Patient Access Supervisor.
• Collaborate with the Patient Access Supervisor for recommendations for process improvements.
• Register patients when patients are waiting and Patient Access staff are busy.
• Maintain good relations with the public on behalf of Whitfield Regional Hospital and promote high-quality patient care.
• Assist with upfront cash collections when needed.
• Other duties as assigned by the Patient Access Supervisor.

Skills

Patient Access

Customer Service

English Proficiency

Leadership

Policies Knowledge

Teamwork

Scheduling

Operations Awareness

1-year Experience

Job description

Whitfield Regional Hospital is seeking a Patient Access professional to support the department under the supervision of the Patient Access Supervisor. The role requires interaction with patients, staff, and the public, with emphasis on effective communication and service quality.

The incumbent will help plan and organize department activities, manage patient registrations during busy times, and participate in cash collections as needed, while upholding hospital policies and patient-centered