Patient Access & Registration Specialist

Beloit Area Community Health Center; Beloit (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Great Benefits

Generous PTO

Fun Employee Events

Job summary

The Patient Registration Professional greets and registers patients and visitors, collects financial and demographic information, processes payments, and manages scheduling. They answer calls, assist with inquiries, and provide basic administrative support.

This position emphasizes excellent customer service, accurate data handling, HIPAA compliance, and the ability to maintain an organized, welcoming front-desk environment in a healthcare setting.

Qualifications

• High School Diploma or GED required.
• Associate Degree or specialized training in medical administration preferred.
• 1-3 years of clerical or reception experience in a healthcare setting preferred.
• Ability to manage stressful situations, maintain composure, and adhere to confidentiality standards (HIPAA).

Responsibilities

• Greet and assist patients and visitors promptly and courteously.
• Answer and direct phone calls.
• Register patients and verify/update demographic and insurance information.
• Schedule appointments and maintain calendars.
• Collect patient payments and explain financial policies.
• Provide excellent customer service, maintaining a 97% accuracy rating for patient data.
• De-escalate customer concerns and provide support.
• Maintain a clean and organized work area.
• Participate in safety programs and other required meetings.
• Perform general office duties, including document creation and correspondence.

Skills

Customer service

Phone handling

Scheduling

Data accuracy

HIPAA confidentiality

Education

High School Diploma or GED

Associate Degree or medical administration training

Job description

The Patient Registration Professional greets and registers patients and visitors, collects financial and demographic information, processes payments, and manages scheduling. They answer calls, assist with inquiries, and provide basic administrative support.

This position emphasizes excellent customer service, accurate data handling, HIPAA compliance, and the ability to maintain an organized, welcoming front-desk environment in a healthcare setting.