PATIENT ACCESS REGISTRAR

Whitfield Regional Hospital; Demopolis (AL); Sur place; USD 38 000 - 62 000; Plein temps

Résumé du poste

Whitfield Regional Hospital is seeking a Patient Access professional to support the department under the supervision of the Patient Access Supervisor. The role requires interaction with patients, staff, and the public, with emphasis on effective communication and service quality.

The incumbent will help plan and organize department activities, manage patient registrations during busy times, and participate in cash collections as needed, while upholding hospital policies and patient-centered

Qualifications

• High School graduate with 1 year of Patient Access experience.
• Knowledge of Patient Access and customer service.
• Must be able to read, write, and speak English and communicate effectively.
• Ability to deal tactfully with personnel, patients, visitors, and the public.
• Ability to assess and address the needs of patients across age groups (adult to geriatric).
• Demonstrated leadership for Patient Accounting Services staff.

Responsabilités

• Assist the hospital Patient Access Supervisor in planning, organizing, implementing, and communicating all activities within the Patient Access department.
• Observe and report any unusual situations or security-related issues to the Patient Access Supervisor.
• Collaborate with the Patient Access Supervisor for recommendations for process improvements.
• Register patients when patients are waiting and Patient Access staff are busy.
• Maintain good relations with the public on behalf of Whitfield Regional Hospital and promote high-quality patient care.
• Assist with upfront cash collections when needed.
• Other duties as assigned by the Patient Access Supervisor.

Connaissances

Patient Access

Customer Service

English Proficiency

Leadership

Policies Knowledge

Teamwork

Scheduling

Operations Awareness

1-year Experience

Description du poste

1. QUALIFICATIONS:

• Must be a High School graduate, with 1 year of Patient Access experience.
• Knowledge of Patient Access and customer service.
• Must be able to read, write, and speak the English language and communicate effectively
• Must possess the ability to deal tactfully with personnel, patients, visitors, and the public.
• Must be able to assess, distinguish, report and act upon the physical, social, developmental, and environmental needs of all patients admitted to Whitfield Regional Hospital; and the knowledge to provide age specific healthcare to adults, neonates, infants, adolescents, and geriatric patients; where appropriate or necessary
• Possess the ability to demonstrate leadership for Patient Accounting Services staff.
• Must be knowledgeable of organizational and departmental policies, procedures, practices, and guidelines
• Must possess the ability to work harmoniously with department personnel.
• Must possess the ability to create and revise schedules for the Patient Access department.
• Must possess the ability to understand the organization and department operations and to collaborate with the Patient Access Supervisor to help to resolve tactical problems, yet within the scope of defined areas of responsibility.
• Must possess the ability to show leadership qualities to set an example with Patient Access staff.

2. PHYSICAL AND EMOTIONAL REQUIREMENTS:

• Must have personal integrity, flexibility, and ability to collaborate effectively with other personnel
• Must be able to sit, bend, and move intermittently throughout the workday.
• Must possess the use of arms, hands, legs, feet, sight, and hearing, or use prosthetics that will accommodate these functions adequately, so that the requirements of the job can be met
• Must be in good general health and demonstrate emotional stability.
• Must be able to cope with the mental and emotional stress of the position and set the proper example.

3. JOB DUTIES AND RESPONSIBILITIES:

• Assist the hospital Patient Access Supervisor in planning, organizing, implementing, and communicating all activities within the Patient Access department.

• Observe and report to the Patient Access Supervisor any unusual situations, occurrences, conditions, or reactions, including those related to security within the hospital.
  
• Collaborate with the Patient Access Supervisor for recommendations for process improvements.
• Register patients when patients are waiting, and Patient Access staff are busy.
  
• Maintain good relations with the public on behalf of WRH and take every opportunity to communicate the humane and constant pursuit of enhanced quality of patient care that meets the needs of WRH patient marketing area.
• Assist with upfront cash collections when needed.
  
• Other duties as assigned by the Patient Access Supervisor.