Patient Access Lead: Registration & Insurance Verification

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 34,000; Full time

Job summary

University of Mississippi Medical Center seeks a Lead Patient Access Representative to supervise complex registrations, verify insurance, collect payments, schedule appointments, and maintain accurate patient records within the EMR. The role enforces confidentiality and regulatory compliance while supporting process improvements to enhance efficiency.

The position requires advanced knowledge of patient access workflows, strong communication skills, and leadership to guide staff and coordinate

Qualifications

• High school diploma or GED plus 1 year of clinical admissions, patient registration, or patient scheduling experience.
• Knowledge of patient throughput workflows and regulations.
• Ability to maintain confidentiality and handle sensitive information.
• Strong verbal and written communication; maintain professional standards.
• Proficiency in Word, Excel, and basic data entry.

Responsibilities

• Coach and train the patient access team to deliver empathetic and efficient service.
• Develop and deliver training programs for registration, insurance verification, and payment collection processes.
• Greet and assist patients, families, and visitors with professionalism, empathy, and urgency.
• Complete timely and accurate patient registration and verify demographic, insurance, and financial information.
• Verify insurance eligibility and benefits; determine and collect co-pays, deductibles, or deposits; inform on financial assistance programs.
• Enter and maintain patient data in the EMR and registration systems; correct duplicates or errors.
• Respond to patient inquiries promptly and courteously; ensure compliance with policies and regulations.
• Collaborate with department leaders to identify training needs and support process improvements; provide backup to other Patient Access areas.

Skills

Patient throughput

Revenue cycle

Confidentiality

Communication

Data entry

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

University of Mississippi Medical Center seeks a Lead Patient Access Representative to supervise complex registrations, verify insurance, collect payments, schedule appointments, and maintain accurate patient records within the EMR. The role enforces confidentiality and regulatory compliance while supporting process improvements to enhance efficiency.

The position requires advanced knowledge of patient access workflows, strong communication skills, and leadership to guide staff and coordinate