ED Patient Access & Registration Specialist

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, MS is seeking a Patient Access Representative for the ED shift 3:00 PM – 11:30 PM. You will greet patients, verify insurance, register for services, collect payments, and support accurate EMR data entry and documentation.

The role emphasizes strong communication, confidentiality, and adherence to regulatory standards while facilitating efficient patient throughput in a fast-paced ED setting.

Qualifications

• High school diploma/GED and one year’s experience in clinical admissions, patient registration, or patient scheduling.
• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Skills

Revenue cycle systems

Confidentiality

Payer guidelines

Analytical skills

Communication

Organizational skills

Word

Excel

Data entry

Customer service

Education

High school diploma/GED

Job description

University of Mississippi Medical Center in Jackson, MS is seeking a Patient Access Representative for the ED shift 3:00 PM – 11:30 PM. You will greet patients, verify insurance, register for services, collect payments, and support accurate EMR data entry and documentation.

The role emphasizes strong communication, confidentiality, and adherence to regulatory standards while facilitating efficient patient throughput in a fast-paced ED setting.