Patient Access Lead: Registration & Care Concierge

r1rcm; Waco (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Waco, TX is seeking a healthcare customer service associate to support patient check-in and registration across several systems. This role offers a Monday–Friday shift from 7:30 a.m. to 4:00 p.m., with flexibility to cover earlier/later times as needed.

You will help patients understand insurance details, collect co-pays, and collaborate with nurses and care teams to ensure smooth patient flow. Training is provided and growth opportunities exist within the organization.

Qualifications

• Must have high school diploma or GED.
• Ability to pass a background check and drug test.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Patient registration systems

Insurance verification systems

Job description

R1 RCM Inc. in Waco, TX is seeking a healthcare customer service associate to support patient check-in and registration across several systems. This role offers a Monday–Friday shift from 7:30 a.m. to 4:00 p.m., with flexibility to cover earlier/later times as needed.

You will help patients understand insurance details, collect co-pays, and collaborate with nurses and care teams to ensure smooth patient flow. Training is provided and growth opportunities exist within the organization.