Patient Access Lead: Compassionate Check-In & Care

R1-Rc; Waco (TX); On-site; USD 47,279,000 - 59,310,000; Full time

Benefits offered by this job

Benefits package

Job summary

R1 RCM Inc. seeks a Patient Access Representative Lead in Waco to provide fast, compassionate check-in support across systems. This frontline role enhances patient experience and hospital operations while collaborating with care teams to ensure timely access to care.

You’ll handle registrations, collect demographics, and assist families with questions. A High School Diploma or GED is required, and the role offers growth within R1 in a supportive team environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay composed in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Assist with insurance details, co-pays, and cost estimates when applicable.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. seeks a Patient Access Representative Lead in Waco to provide fast, compassionate check-in support across systems. This frontline role enhances patient experience and hospital operations while collaborating with care teams to ensure timely access to care.

You’ll handle registrations, collect demographics, and assist families with questions. A High School Diploma or GED is required, and the role offers growth within R1 in a supportive team environment.