Patient Access Lead Registrar & Quality Coach

LifeBridge Health; Baltimore (MD); On-site; USD 2,631,000 - 3,947,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Tuition reimbursement

Paid time off

Wellness programs

On-site parking

Job summary

Northwest Hospital, part of LifeBridge Health in Baltimore, MD, seeks a Lead Registrar to oversee Patient Access registration staff and patient admission activities, ensuring accurate, efficient, and reliable service. You will promote quality, monitor performance metrics, and communicate operational concerns to leadership.

The role emphasizes registration processes, insurance verification, and patient experience, with an emphasis on auditability and adherence to workflows.

Qualifications

• Knowledge of Patient Access registration processes, insurance verification, and patient admissions.
• Strong understanding of customer service principles and patient experience standards.
• Experience auditing registrations and monitoring quality and productivity metrics.

Responsibilities

• Provide day-to-day support, direction, and monitoring of Patient Access registration staff.
• Review and monitor point-of-service collections to ensure departmental goals are achieved.
• Audit registrations for accuracy, completeness, and compliance with established workflows, including documentation, scanned records, and account comments.

Skills

Patient Access processes

Insurance verification

Patient admissions

Customer service

Quality monitoring

Job description

Northwest Hospital, part of LifeBridge Health in Baltimore, MD, seeks a Lead Registrar to oversee Patient Access registration staff and patient admission activities, ensuring accurate, efficient, and reliable service. You will promote quality, monitor performance metrics, and communicate operational concerns to leadership.

The role emphasizes registration processes, insurance verification, and patient experience, with an emphasis on auditability and adherence to workflows.