LEAD REGISTRAR

LifeBridge Health; Baltimore (MD); On-site; USD 2,631,000 - 3,947,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Tuition reimbursement

Paid time off

Wellness programs

On-site parking

Job summary

Northwest Hospital, part of LifeBridge Health in Baltimore, MD, seeks a Lead Registrar to oversee Patient Access registration staff and patient admission activities, ensuring accurate, efficient, and reliable service. You will promote quality, monitor performance metrics, and communicate operational concerns to leadership.

The role emphasizes registration processes, insurance verification, and patient experience, with an emphasis on auditability and adherence to workflows.

Qualifications

• Knowledge of Patient Access registration processes, insurance verification, and patient admissions.
• Strong understanding of customer service principles and patient experience standards.
• Experience auditing registrations and monitoring quality and productivity metrics.

Responsibilities

• Provide day-to-day support, direction, and monitoring of Patient Access registration staff.
• Review and monitor point-of-service collections to ensure departmental goals are achieved.
• Audit registrations for accuracy, completeness, and compliance with established workflows, including documentation, scanned records, and account comments.

Skills

Patient Access processes

Insurance verification

Patient admissions

Customer service

Quality monitoring

Job description

The Lead Registrar provides daily support, guidance, and oversight of registration staff and patient admission activities to ensure efficient, accurate, and customer-focused registration services. This role serves as a subject matter expert in Patient Access processes, workflows, and best practices while promoting quality, productivity, and exceptional patient experiences. The Lead Registrar collaborates with internal departments, monitors performance metrics, and proactively communicates operational concerns to leadership.

Key Responsibilities

• Provide day-to-day support, direction, and monitoring of Patient Access registration staff.
• Review and monitor point-of-service collections to ensure departmental goals are achieved.
• Audit registrations for accuracy, completeness, and compliance with established workflows, including documentation, scanned records, and account comments.

Experience

• One (1) to three (3) years of Patient Access, registration, or healthcare admissions experience required.
• Previous lead, trainer, or supervisory experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of Patient Access registration processes, insurance verification, and patient admissions.
• Strong understanding of customer service principles and patient experience standards.
• Experience auditing registrations and monitoring quality and productivity metrics.

Pay Range: $19.10 to $28.65 Base pay is determined by a variety of factors including the market range, candidate's qualifications and experience, as well as internal peer equity.

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Northwest Hospital

Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.