Registrar Lead: Patient Access & Team Mentor

Community Health Systems, Inc.; Dothan (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Community Health Systems, Inc. seeks a Registrar Lead to oversee patient registration, mentor staff, and ensure accurate capture of demographic and insurance details. You will support daily operations, promote excellent patient service, and drive quality assurance initiatives across the department.

The role focuses on training, policy adherence, and collaboration with management to maintain efficient patient access processes in a hospital setting.

Qualifications

• Post secondary education in training in medical office administration or healthcare administration preferred.
• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions.
• 2-4 years of experience in customer service.
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred.

Responsibilities

• Leads, mentors, and supports the registration team, ensuring training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Healthcare registration

Customer service

Team leadership

Education

High School diploma or equivalent

Healthcare administration training

Tools

EHR systems

Job description

Community Health Systems, Inc. seeks a Registrar Lead to oversee patient registration, mentor staff, and ensure accurate capture of demographic and insurance details. You will support daily operations, promote excellent patient service, and drive quality assurance initiatives across the department.

The role focuses on training, policy adherence, and collaboration with management to maintain efficient patient access processes in a hospital setting.