Patient Access Associate I

LifeBridge Health; Randallstown (MD); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer

Tuition reimbursement

Generous paid time off and free on‑sit

Job summary

Northwest Hospital is seeking a front desk associate to support patient registration, collect payments, and deliver exceptional customer service. The role requires strong communication abilities and 1–3 years of experience in a healthcare front desk environment.

Preferred education is a High School diploma or GED. The position offers comprehensive benefits and opportunities for growth within LifeBridge Health."

Qualifications

• 1–3 years of experience in patient registration or front desk.
• Excellent communication skills required.
• Ability to collect patient payments and explain billing clearly.

Responsibilities

• Register patients and verify demographics at check-in/out.
• Collect and process patient payments accurately.
• Provide courteous customer service and address patient inquiries.

Skills

Customer service

Communication

Cash handling

Education

High School diploma or GED

Job description

Summary:

Performs patient registration, collect patient payments, provides excellent customer service and must have exceptional communication skills.

Experience:

• Required: 1-3 years

Education:

• Preferred: High School / GED

Pay Range:

$18.00 to $27.29 Based On Experience

Benefits:

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support


• 403(b) retirement plan with employer match, pension, and life and disability insurance


• Tuition reimbursement toward advanced degrees and specialty certifications


• Generous paid time off, fitness discounts, and free on-site parking

About Northwest Hospital

Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to \"improve the health of people in the communities we serve.\" Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.