Patient Access Lead - Frontline Care & Registration

R1 RCM, Inc.; Broken Arrow (OK); On-site; USD 26,000 - 33,000; Full time

Job summary

R1 RCM Inc. in Broken Arrow, OK is seeking a Patient Access Representative Lead to be the first point of contact for patients, ensuring fast, compassionate access to care.

You will work a Tuesday-Saturday or Sunday-Thursday schedule from 12:30 PM to 9:00 PM, across multiple computer systems, handling check-in, registration, and insurance verification while supporting care teams. This role offers training, growth within R1, and the chance to impact patient experience in a fast-paced healthcare

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Broken Arrow, OK is seeking a Patient Access Representative Lead to be the first point of contact for patients, ensuring fast, compassionate access to care.

You will work a Tuesday-Saturday or Sunday-Thursday schedule from 12:30 PM to 9:00 PM, across multiple computer systems, handling check-in, registration, and insurance verification while supporting care teams. This role offers training, growth within R1, and the chance to impact patient experience in a fast-paced healthcare