Patient Access Lead | Compassionate Registration Specialist

R1 RCM; Broken Arrow (OK); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

R1 RCM is recruiting for a US-based Patient Access role in Broken Arrow, OK. You will manage check-in, registrations, and insurance verification while delivering compassionate, clear communication to patients and families in a fast-paced healthcare setting.

Join a mission-driven team that blends technology with proactive patient service. The role offers training, growth opportunities within R1, and a competitive benefits package for a diverse workforce.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Professionalism

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM is recruiting for a US-based Patient Access role in Broken Arrow, OK. You will manage check-in, registrations, and insurance verification while delivering compassionate, clear communication to patients and families in a fast-paced healthcare setting.

Join a mission-driven team that blends technology with proactive patient service. The role offers training, growth opportunities within R1, and a competitive benefits package for a diverse workforce.