Healthcare Patient Access Specialist — Calm Registration

R1-Rc; Broken Arrow (OK); On-site; USD 41,548,000 - 54,415,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a healthcare customer service role in Broken Arrow, OK, supporting patient access and registration with a focus on accuracy, empathy, and timely information. You will work across hospital systems, guiding patients through check-in and insurance verification.

The position emphasizes compassionate communication, multitasking, and collaboration with care teams to ensure smooth patient flow and high-quality service in a dynamic healthcare environment.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and prioritize with high attention to detail in a fast-paced environment.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone support

Education

High School Diploma or GED

Tools

Registration systems

Insurance verification systems

Job description

R1 RCM Inc. is seeking a healthcare customer service role in Broken Arrow, OK, supporting patient access and registration with a focus on accuracy, empathy, and timely information. You will work across hospital systems, guiding patients through check-in and insurance verification.

The position emphasizes compassionate communication, multitasking, and collaboration with care teams to ensure smooth patient flow and high-quality service in a dynamic healthcare environment.