Patient Access Specialist: Front Desk & Care Support

R1 RCM; Broken Arrow (OK); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in the United States, offering a frontline healthcare customer service role at Ascension St. John Broken Arrow. The position focuses on fast, compassionate patient check-in and accurate registration through multiple systems.

You will handle phone questions, gather essential patient information, verify insurance, collect co-pays, and provide cost estimates where needed. Training is provided and growth opportunities exist within the company.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Registration systems

Job description

R1 RCM Inc. is seeking a Patient Access Representative in the United States, offering a frontline healthcare customer service role at Ascension St. John Broken Arrow. The position focuses on fast, compassionate patient check-in and accurate registration through multiple systems.

You will handle phone questions, gather essential patient information, verify insurance, collect co-pays, and provide cost estimates where needed. Training is provided and growth opportunities exist within the company.