Patient Access Lead: Front Office & Scheduling Coach

Women; Tampa (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k plan

Paid time off and holidays

Job summary

Women’s Care is a leading women’s healthcare group with 100+ locations across the United States. We are seeking a Patient Access Lead to supervise the front office, appointment scheduling, call center, and pre-registration teams.

You will oversee check-in/check-out, verify demographics and insurance, collect payments, and schedule procedures while ensuring accurate authorizations and benefits. Coaching, training, and improving utilization metrics are key parts of the role.

Qualifications

• Minimum one year of patient access experience in a medical office setting.
• Strong verbal and written communication skills.
• Ability to multi-task in a high-volume environment.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Schedule appointments and surgical procedures; obtain authorizations and verify benefits.
• Train and coach patient access staff; monitor queues and key metrics; ensure HIPAA compliance.

Skills

Patient access experience

Communication skills

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

eCW EMR

Job description

Women’s Care is a leading women’s healthcare group with 100+ locations across the United States. We are seeking a Patient Access Lead to supervise the front office, appointment scheduling, call center, and pre-registration teams.

You will oversee check-in/check-out, verify demographics and insurance, collect payments, and schedule procedures while ensuring accurate authorizations and benefits. Coaching, training, and improving utilization metrics are key parts of the role.