Patient Access Lead

Women; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Lead to oversee the front office, appointment scheduling, call center and pre-registration areas across multiple locations. The role includes training staff, ensuring accurate patient data, collecting payments, and coordinating scheduling with authorization verification.

The ideal candidate will have experience in patient access within a medical office, solid understanding of EMR systems and strong communication skills to support a high-volume environment.

Qualifications

• Minimum one year of patient access experience in a medical office setting, preferably OBGYN
• Experience with electronic medical records and scheduling platforms

Responsibilities

• Lead and coordinate activities for patient access staff across front office, scheduling, call center or pre-registration
• Ensure accurate patient demographics, insurance and eligibility data at pre-registration or arrival
• Collect co-pays and balances due; manage appointment scheduling and surgical scheduling with authorizations
• Provide training and feedback to staff; monitor call queues, online scheduling, and provider schedules
• Maintain HIPAA compliance and represent Women’s Care professionally
• Support workflows aligning with organizational strategic initiatives

Skills

Patient access leadership

Coaching & training

Communication (verbal & written)

HIPAA compliance

Multi-tasking in high-volume setting

Education

High school diploma or equivalent

Tools

eCW EMR

Scheduling platform

Job description

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.The Patient Access Lead is the subject matter expert on the patient access team and consistently provides support and training to other team members.Leads and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas. In some office settings, also leads surgical scheduling and authorization/benefit team members.Greets patients and visitors in a prompt and courteous manner.Confirms all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.Collects and applies all patient co-pays, co-insurance, and balance amounts due.Schedules patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.Schedules patient surgical procedures, obtains authorizations and verifies benefit eligibility.Responds to non-clinical patient questions and concerns.Ensures completion and accuracy for all processes related to check in, check out, appointment scheduling, insurance verification, benefits, and authorizations.Daily monitoring of provider schedules, working in conjunction with the Patient Access Supervisor and/or Practice Manager to drive a targeted increase in utilization week to week, in alignment with organizational goals.Daily monitoring of proper use of provider schedules, such as visit types, appointment duration, use of blocks, etc.Daily monitoring of patient access phone queues and associated hold times, abandonment rates, turnaround times, and other impactful phone call data.Daily review of online scheduling platforms, and communication to Patient Access Supervisor and/or Practice Manager regarding errors or inconsistencies, such as incorrect or missing appointment times, incorrect or missing appointment types, etc.Assists in training of all patient access team members assigned to check in or check out areas of the front office, appointment scheduling, call center, or pre-registration areas.Provides feedback for annual reviews and assists with conducting coaching/training of patient access staff at assigned locations.Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.Acts as positive role model to the team.Demonstrates and embodies the Women’s Care mission and core values.Compliance with all HIPAA rules, regulations, and guidelines.Other duties as assigned.Qualifications:High school diploma or equivalent required.Minimum one year of patient access experience in a medical office setting, OBGYN a plus.General knowledge of medical terminology.Experience working with an electronic medical records system, eCW a plus.Ability to motivate, coach, and develop others.Strong verbal and written communication skills.Deadline-driven and detail-oriented.Ability to multi-task in a high-volume and dynamic atmosphere.Ability to communicate and work efficiently with patients, co-workers, and providers.Must be dependable, reliable, and punctual.WHY JOIN WOMEN'S CARE?We Offer:Competitive compensation packageHealth, dental, and vision benefitsPaid time off and paid holidays401k planAn opportunity to make a difference in patients' lives every day!At Women’s Care, we believe that our success is built on a foundation of strong, shared values. These values guide our actions, shape our culture, and define who we are as an organization.Communication & CollaborationTransparencyAccountability & IntegrityPatient Care & InnovationExcellenceRespectWith the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.