Patient Access Lead: Front Office & Scheduling Champion

Paycom; Florida; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Lead in Plant City, FL to oversee front office operations, appointment scheduling, and call center activities. This role ensures accurate patient demographics, insurance data, and timely pre-registration, check-in, and check-out processes.

You will monitor provider schedules, coordinate with the Practice Manager, and train staff to improve utilization and patient experience. A year of patient access experience and strong communication are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of patient access experience in a medical office setting, OBGYN a plus.
• General knowledge of medical terminology.
• Experience working with an electronic medical records system, eCW a plus.
• Ability to motivate, coach, and develop others.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Responsibilities

• Leads and coordinates activities for all patient access staff assigned to the front office, appointment scheduling, call center, or pre-registration areas.
• Greets patients and visitors in a prompt and courteous manner.
• Confirms all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
• Collects and applies all patient co-pays, co-insurance, and balance amounts due.
• Schedules patient appointments in person, by phone, and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.
• Schedules patient surgical procedures, obtains authorizations and verifies benefit eligibility.
• Responds to non-clinical patient questions and concerns.
• Ensures completion and accuracy for all processes related to check in, check out, appointment scheduling, insurance verification, benefits, and authorizations.
• Daily monitoring of provider schedules, working in conjunction with the Patient Access Supervisor and/or Practice Manager to drive a targeted increase in utilization week to week, in alignment with organizational goals.
• Daily monitoring of proper use of provider schedules, such as visit types, appointment duration, use of blocks, etc.
• Daily monitoring of patient access phone queues and associated hold times, abandonment rates, turnaround times, and other impactful phone call data.
• Daily review of online scheduling platforms, and communication to Patient Access Supervisor and/or Practice Manager regarding errors or inconsistencies, such as incorrect or missing appointment times, incorrect or missing appointment types, etc.
• Assists in training of all patient access team members assigned to check in or check out areas of the front office, appointment scheduling, call center, or pre-registration areas.
• Provides feedback for annual reviews and assists with conducting coaching/training of patient access staff at assigned locations.
• Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
• Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.
• Represents unit in a professional manner by treating all patients, guests, and colleagues in a courteous and cooperative manner.
• Acts as positive role model to the team.
• Demonstrates and embodies the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Detail oriented

Reliability

Coaching

Education

High school diploma or equivalent

Tools

eCW

Job description

Women’s Care is seeking a Patient Access Lead in Plant City, FL to oversee front office operations, appointment scheduling, and call center activities. This role ensures accurate patient demographics, insurance data, and timely pre-registration, check-in, and check-out processes.

You will monitor provider schedules, coordinate with the Practice Manager, and train staff to improve utilization and patient experience. A year of patient access experience and strong communication are essential.