Patient Access Lead: Front Desk & Scheduling

Medcura Health Inc; Stone Mountain (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Medcura Health Inc. is seeking a Patient Access Representative Lead to oversee front-desk operations and serve as the primary contact for patients entering the clinic.

The role requires strong leadership, organizational skills, and excellent communication to support the team and patient satisfaction. Responsibilities include supervising front-desk staff, coordinating multi-department scheduling, managing clinician calendars, and ensuring accurate data entry and cashiering accuracy.

Qualifications

• High school diploma or equivalent; healthcare administration certification preferred.
• Experience in patient registration, front-desk operations, or healthcare administration.
• Leadership and team-management experience essential.

Responsibilities

• Supervise daily front-desk activities and greet patients to ensure a welcoming environment.
• Coordinate appointment scheduling across departments to optimize clinic flow.
• Manage daily clinician schedules and adjust as needed for changes.
• Ensure all appointments are accurately entered and communicated to patients.
• Train and support front-desk staff on clinic policies and procedures.
• Collaborate with clinical and administrative teams to improve patient access processes.

Skills

Leadership

Scheduling

Customer service

Attention to detail

Communication skills

Team management

EHR experience

Education

High school diploma or equivalent

Healthcare administration certification (preferred)

Tools

Scheduling software

EHR software

Cashiering systems

Job description

Medcura Health Inc. is seeking a Patient Access Representative Lead to oversee front-desk operations and serve as the primary contact for patients entering the clinic.

The role requires strong leadership, organizational skills, and excellent communication to support the team and patient satisfaction. Responsibilities include supervising front-desk staff, coordinating multi-department scheduling, managing clinician calendars, and ensuring accurate data entry and cashiering accuracy.