Patient Access Lead — Scheduling & Front Office Expert

Women's Care; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Opportunity to make a difference in患者'

Job summary

Women’s Care, founded in 1998, is a leading women’s health group in the United States with 100+ locations and over 400 OB/GYNs and specialists. The Patient Access Lead plays a key role on the front desk, coordinating scheduling, registrations, and insurance verifications to ensure a smooth patient experience.

This role directs front office activities, supports training, monitors phone queues, and helps drive timely access to care while upholding HIPAA and our mission to provide compassionate,

Qualifications

• High school diploma or equivalent required.
• Minimum one year of patient access experience in a medical office setting, OBGYN a plus.
• General knowledge of medical terminology.
• Experience working with an electronic medical records system, eCW a plus.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Responsibilities

• Greet patients and visitors in a prompt and courteous manner.
• Confirm patient demographic and insurance information during pre-registration and arrival.
• Collect co-pays, co-insurance, and balances due.
• Schedule patient appointments in person, by phone, and online; verify information.
• Schedule surgical procedures and obtain authorizations; verify benefit eligibility.
• Respond to non-clinical patient questions and concerns.
• Ensure completion and accuracy of check-in/check-out, scheduling, insurance verification, and authorizations.
• Monitor provider schedules and patient access metrics to drive utilization.
• Assist in training patient access team members and provide feedback for reviews.

Job description

Women’s Care, founded in 1998, is a leading women’s health group in the United States with 100+ locations and over 400 OB/GYNs and specialists. The Patient Access Lead plays a key role on the front desk, coordinating scheduling, registrations, and insurance verifications to ensure a smooth patient experience.

This role directs front office activities, supports training, monitors phone queues, and helps drive timely access to care while upholding HIPAA and our mission to provide compassionate,