Patient Access Lead: Financial Clearance & Team Training

LCMC Health; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Lead to guide registration, scheduling, and financial processes, ensuring accurate information and a smooth patient experience.

You will mentor teammates, resolve complex account issues, and drive continuous improvement in a fast-paced hospital setting.

This role requires strong customer service, problem-solving, and collaboration with supervisors to optimize staffing and patient flow.

Qualifications

• 2+ years of customer service or healthcare experience.
• High School Diploma or equivalent.
• Ability to navigate computer systems and resolve account issues.

Responsibilities

• Welcome patients and families while providing exceptional service.
• Coordinate patient scheduling, registration, admissions, and check-in processes.
• Ensure patient demographics, insurance information, and documentation are accurate and complete.
• Verify insurance eligibility and help patients understand their financial responsibilities.
• Support point-of-service collections and maintain accurate financial records.
• Serve as a go-to resource for Patient Access processes, systems, and day-to-day questions.
• Help onboard and train new team members while supporting ongoing peer development.
• Troubleshoot registration errors, work queue issues, and escalated patient concerns.
• Help coordinate staff assignments and coverage to keep operations running smoothly.
• Collaborate with supervisors and managers to identify opportunities for process improvement.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Problem-solving

Team training

Healthcare experience

Education

High School Diploma

Job description

LCMC Health in New Orleans is seeking a Patient Access Lead to guide registration, scheduling, and financial processes, ensuring accurate information and a smooth patient experience.

You will mentor teammates, resolve complex account issues, and drive continuous improvement in a fast-paced hospital setting.

This role requires strong customer service, problem-solving, and collaboration with supervisors to optimize staffing and patient flow.