Patient Access Lead: Team Mentor & Service Catalyst

LCMC Health; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

LCMC Health is seeking a Patient Access Lead to guide registration, scheduling, and financial processes, ensuring a smooth patient experience. You’ll serve as a trusted resource, train teammates, and help resolve complex account issues in a fast-paced care setting.

Expect collaborative teamwork, a focus on accuracy, and opportunities to drive process improvements while supporting patients from check-in to discharge.

Qualifications

• Minimum of a High School Diploma or equivalent.
• 2+ years of customer service or healthcare experience.
• Strong communication and organizational skills.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and families with exceptional service.
• Coordinate patient scheduling, registration, admissions, and check-in.
• Verify insurance information and explain financial responsibilities.
• Support patient access processes and day-to-day questions.
• Onboard and train new team members.
• Troubleshoot account issues and escalated concerns.
• Collaborate with supervisors to identify process improvements.

Skills

Customer service

Healthcare experience

Registration & scheduling

Insurance verification

Team leadership

Problem solving

Job description

LCMC Health is seeking a Patient Access Lead to guide registration, scheduling, and financial processes, ensuring a smooth patient experience. You’ll serve as a trusted resource, train teammates, and help resolve complex account issues in a fast-paced care setting.

Expect collaborative teamwork, a focus on accuracy, and opportunities to drive process improvements while supporting patients from check-in to discharge.