Patient Access Lead — Patient Experience Leader

LCMC Health; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Deliver care with heart

Positive culture

Job summary

LCMC Health in Metairie, LA is seeking a Patient Access Lead who will model service excellence and drive accurate scheduling, registration and admissions. You’ll lead by example, coordinate coverage, and mentor front-office staff to deliver a smooth patient experience.

The role emphasizes teamwork, problem solving, EMR updates, cash handling, and process improvements. You’ll work evenings, collaborate with providers, and uphold the organization’s commitment to compassionate care across Louisiana

Qualifications

• 3+ years of customer service or healthcare experience.
• High School Diploma/GED or equivalent.

Responsibilities

• Greet patients and schedule appointments
• Register patients and maintain accurate records
• Review and collect financial responsibility
• Update EMR and communicate with providers
• Balance cash drawers and daily logs
• Support staffing, training, and process improvements

Skills

Customer service

Healthcare experience

Communication skills

Team leadership

Education

High School Diploma/GED

Job description

LCMC Health in Metairie, LA is seeking a Patient Access Lead who will model service excellence and drive accurate scheduling, registration and admissions. You’ll lead by example, coordinate coverage, and mentor front-office staff to deliver a smooth patient experience.

The role emphasizes teamwork, problem solving, EMR updates, cash handling, and process improvements. You’ll work evenings, collaborate with providers, and uphold the organization’s commitment to compassionate care across Louisiana