Patient Access Lead — Overnight (Austin)

R1 RCM, Inc.; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Team Lead in Austin, TX to oversee daily workflow, support front-end registration and verification processes, and monitor staff productivity. The role provides real-time coaching and ensures compliance with financial and documentation standards.

Location: 601 E 15th St, Austin, TX 78701. Shift: Full Time, overnight schedule. The ideal candidate will have experience in patient access, registration, and insurance verification, with strong organizational and

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations
• Inpatient verification workflows and front-end revenue cycle knowledge
• Strong organizational, problem-solving, and time management skills
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment
• Strong verbal and written communication skills
• Ability to coach staff, reinforce expectations, and support operational compliance
• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications

Responsibilities

• Review daily and monthly productivity metrics
• Monitor associate performance
• Track collection performance regularly to remain on pace for the monthly goal
• Provide immediate coaching and follow-up for associates who are not meeting expectations
• Complete all assigned leadership tasks daily without repeated reminders
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through

Skills

Patient Access

Registration

Insurance verification

Coaching staff

Time management

Communication

Leadership

Problem solving

Tools

Entri

Compass

EMPI

Job description

R1 RCM, Inc. is seeking a Patient Access Team Lead in Austin, TX to oversee daily workflow, support front-end registration and verification processes, and monitor staff productivity. The role provides real-time coaching and ensures compliance with financial and documentation standards.

Location: 601 E 15th St, Austin, TX 78701. Shift: Full Time, overnight schedule. The ideal candidate will have experience in patient access, registration, and insurance verification, with strong organizational and