Patient Access Lead: Elevate Experience & Training

Kennedy University Hospitals, Inc; Stratford (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Kennedy University Hospitals, Inc. is seeking a patient access supervisor to support daily operations and ensure accurate patient registration. You will coach staff, backfill for absences, and monitor performance metrics in a fast-paced hospital setting.

Responsibilities include training new hires on orders, demographics and insurance data, ensuring compliance with protocols, and maintaining exceptional patient experiences across staff and leadership teams.

Qualifications

• High School Diploma or GED required with 3 years of patient registration experience.
• Experience in a physician’s office or hospital registration setting preferred.
• Proficient with EPIC and Cerner EHR systems; strong Microsoft Office skills.

Responsibilities

• Provide day-to-day support to Patient Access Representatives and ensure timely registration.
• Coach staff, backfill for PTO/ETO, and ensure accurate demographic, insurance and authorizations data.
• Train new hires to record orders and insurance information and monitor quality via audits.
• Maintain positive patient interactions and ensure compliance with departmental protocols.

Skills

Patient registration

Customer service

Verbal communication

Written communication

Coaching & feedback

Education

High School Diploma or GED

HFMA Certifications preferred

Tools

EPIC

Cerner

Microsoft Office

Job description

Kennedy University Hospitals, Inc. is seeking a patient access supervisor to support daily operations and ensure accurate patient registration. You will coach staff, backfill for absences, and monitor performance metrics in a fast-paced hospital setting.

Responsibilities include training new hires on orders, demographics and insurance data, ensuring compliance with protocols, and maintaining exceptional patient experiences across staff and leadership teams.