Patient Registration Supervisor - Access & Service Lead

BBSS Beyond Blue; Lexington (KY); On-site; GBP 48,000 - 67,000; Full time

Job summary

University of Kentucky seeks a Supervisor, Patient Registration to oversee daily patient access and registration operations. You will lead staff performing scheduling and insurance verification, ensuring accuracy and a positive patient experience.

You will coach and guide staff, monitor productivity and quality, and ensure compliance with policies and regulatory standards while collaborating with clinical and revenue cycle teams.

Qualifications

• Supervise patient registration staff to ensure accurate and timely registration and access functions.
• Provide coaching, training, and daily guidance to staff for growth and accountability.
• Monitor staff productivity, quality, and adherence to KPIs and standards.

Responsibilities

• Oversee daily operations of patient access and registration.
• Ensure compliance with policies, payer requirements, and regulatory standards.
• Prepare and review reports on staff performance and registration activities.
• Support initiatives to enhance patient satisfaction and service delivery.
• Collaborate with clinical and revenue cycle teams for smooth handoffs.

Skills

Staff supervision

Leadership

Insurance verification

Education

High school diploma

Job description

University of Kentucky seeks a Supervisor, Patient Registration to oversee daily patient access and registration operations. You will lead staff performing scheduling and insurance verification, ensuring accuracy and a positive patient experience.

You will coach and guide staff, monitor productivity and quality, and ensure compliance with policies and regulatory standards while collaborating with clinical and revenue cycle teams.