Patient Access & Intake Scheduler

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health Faculty Group Practice seeks an organized front-end administrator to support scheduling, patient intake, and front desk operations. You will greet patients, answer calls, schedule visits, and manage non-clinical communications within the Epic system.

You will obtain authorizations, process messages, and assist with training staff. Strong communication and customer service skills are essential to ensure a positive patient experience and efficient access to care.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet and Internet applications required.
• Light, accurate keyboarding skills required.
• Ability to complete multiple tasks efficiently and thrive in a team work environment.

Responsibilities

• Schedules appointments and manages confirmations, waitlists, and patient communications.
• Obtains authorizations for services and routes inquiries to the appropriate contact.
• Prepares routine letters, forms and administrative documents.
• Manages physician calendars and sends calendar invites.
• Follows HIPAA and ROI procedures for medical records releases and documentation.
• Navigates Epic for document handling, scanning and data entry.
• Assists with patient access, registration policies and training staff as needed.
• Maintains professional relationships with physicians, nurses and office staff.
• Provides patient scheduling instructions and updates for upcoming appointments.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Keyboarding

Word processing

Spreadsheet

Internet applications

EPIC usage

Education

High School Diploma

Tools

EPIC

Job description

NYU Langone Health Faculty Group Practice seeks an organized front-end administrator to support scheduling, patient intake, and front desk operations. You will greet patients, answer calls, schedule visits, and manage non-clinical communications within the Epic system.

You will obtain authorizations, process messages, and assist with training staff. Strong communication and customer service skills are essential to ensure a positive patient experience and efficient access to care.