Patient Access Scheduler – Front Desk Coordinator

NYU Langone Hospitals; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler for the Faculty Group Practice in Brooklyn. The role involves greeting patients, handling calls, scheduling appointments, and performing front-end administrative duties to support practice operations.

The successful candidate will manage authorizations, answer messages, coordinate with physicians and staff, and uphold patient access standards while maintaining confidentiality and HIPAA compliance.

Qualifications

• To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of scheduling and appointment programs preferred.
• Familiarity with Epic and patient access processes is a plus.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates with patients about upcoming visits, instructions, and forms.

Skills

Scheduling

Front-desk

Customer service

Epic

Education

High School Diploma

Tools

Epic

MyChart

HIPAA compliance

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler for the Faculty Group Practice in Brooklyn. The role involves greeting patients, handling calls, scheduling appointments, and performing front-end administrative duties to support practice operations.

The successful candidate will manage authorizations, answer messages, coordinate with physicians and staff, and uphold patient access standards while maintaining confidentiality and HIPAA compliance.