Patient Access & Scheduling Specialist

NYU Langone Health; New York (NY); On-site; USD 51,185 - 62,560; Full time

Job summary

NYU Langone Health’s Faculty Group Practice seeks a Secretary I Intake/Scheduler to support front-end operations, greet patients, and schedule appointments. You will verify insurance, update Epic records, and promote MyChart usage to enhance patient access. A strong customer service orientation and HIPAA knowledge are essential.

The role emphasizes accurate registration, efficient scheduling, and collaboration with care teams to ensure a positive patient experience across touchpoints.

Qualifications

• To qualify you must have a High School Diploma and strong organizational, interpersonal, and verbal and written communications skills.
• Experience with scheduling and patient intake is preferred.
• Knowledge of HIPAA and patient privacy standards is required.

Responsibilities

• Greet patients in person and on the phone and handle intake functions.
• Schedule routine appointments and follow ups; collect co-payments as needed.
• Verify insurance information and update patient records in Epic.
• Promote patient access and use of MyChart and kiosks.
• Maintain inventory and office equipment and support billing where appropriate.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Education

High School Diploma

Tools

Epic

MyChart

Check Mate kiosks

Job description

NYU Langone Health’s Faculty Group Practice seeks a Secretary I Intake/Scheduler to support front-end operations, greet patients, and schedule appointments. You will verify insurance, update Epic records, and promote MyChart usage to enhance patient access. A strong customer service orientation and HIPAA knowledge are essential.

The role emphasizes accurate registration, efficient scheduling, and collaboration with care teams to ensure a positive patient experience across touchpoints.