Patient Access Scheduler & Front Desk Pro

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Benefits package

Job summary

NYU Langone Health in New York, NY is seeking a Secretary I-Intake/Scheduler (FGP) to support front-end operations, greet patients, answer calls and schedule appointments. The role emphasizes accurate documentation, HIPAA compliance and collaborative patient access support.

Qualified candidates will have a High School Diploma and strong customer service skills, with experience in scheduling, basic office software, and EMR systems.

Qualifications

• High School Diploma required; excellent organizational and communication abilities.
• Strong customer service orientation and ability to multitask in a busy clinical setting.
• Experience with basic word processing, spreadsheets and internet applications.
• Familiarity with EPIC or similar EMR is a plus.

Responsibilities

• Greet patients, answer calls, schedule visits and manage waitlists.
• Obtain authorizations and instruct patients on upcoming appointments.
• Prepare standard letters and forms; handle faxes/mail and messages.
• Maintain physician calendars and coordinate calendar invites.
• Promote patient access and use of MyChart; ensure HIPAA compliance.
• Collaborate with staff to ensure timely patient flow and accurate records.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Epic EMR

Job description

NYU Langone Health in New York, NY is seeking a Secretary I-Intake/Scheduler (FGP) to support front-end operations, greet patients, answer calls and schedule appointments. The role emphasizes accurate documentation, HIPAA compliance and collaborative patient access support.

Qualified candidates will have a High School Diploma and strong customer service skills, with experience in scheduling, basic office software, and EMR systems.