Patient Access & Insurance Verification Specialist

Mercy Medical Center Mt Shasta; Mount Shasta (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy Medical Center Mt. Shasta is seeking a Patient Registration Representative to ensure a positive patient experience during registration. You will identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies and patient rights to families.

Maintain up-to-date knowledge of registration requirements across areas, enter accurate demographics into the ADT system, and ensure medical records are not duplicated for regulatory compliance.

Qualifications

• High school diploma or GED.
• 1+ year in hospital patient registration or revenue cycle roles.
• Experience requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Ability to perform basic math for payments.
• Intermediate to advanced computer skills.

Responsibilities

• Identify patients, collect accurate demographics, verify insurance, determine financial liability, and explain hospital policies to families.
• Maintain up-to-date knowledge of registration requirements across units (Main Admitting, OP, ED, Maternity, Rehab).
• Ensure complete and accurate entry of demographic information into the ADT system at registration time.
• Properly identify patients to prevent duplicate medical record numbers.
• Review accounts for accuracy and required documentation for compliance.
• Meet CMS billing requirements and document completion in the system for audit purposes.
• Enter required data into the ADT system with emphasis on demographic and financial accuracy for reimbursement.

Skills

Customer service

Data entry

Insurance knowledge

Medical terminology

Math skills

Computer skills

Education

High School Diploma or GED

Tools

ADT system

Job description

Mercy Medical Center Mt. Shasta is seeking a Patient Registration Representative to ensure a positive patient experience during registration. You will identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies and patient rights to families.

Maintain up-to-date knowledge of registration requirements across areas, enter accurate demographics into the ADT system, and ensure medical records are not duplicated for regulatory compliance.